Terms and Conditions
Delivery Time
Delivery is generally 1-3 months based on demand. Orders are collected and processed quarterly or sooner if a quantity of 12 or more items has been placed.
Return Policy
You are buying a custom branded product created especially for you and cannot be used by anyone else. For that reason, no returns or exchanges are possible. Please consult the size guide with each item to ensure the correct size is ordered.
Shipping
All items ordered will ship to Butcher Boys 4803 Pleasant Valley Road. Items will be individually bagged and labelled with your name. Order pickup is not possible. Shipping is free of charge. If you wish to ship to another location, please contact us and shipping charges will apply.
Order Changes
Orders may be changed by logging into your account and modifying your order. Changes are only possible if work is not already in progress.
Order Cancellations
Orders may be cancelled if work has not already been started. Please contact us at cs@keyinnovations.ca to check availability of cancellation. Please have your order # available.
Payment
All major credit cards are accepted for payment and will be available on checkout.
Prices and Currency
All prices are in Canadian dollars. Prices posted are subject to change at any time.
Taxes
Taxes are applicable to Canadian customers and are applied based on which province your order is shipped to. International orders are not accepted.
Contact
Key Innovations Inc. #13, 15243 91 avenue Surrey BC V3R 9K2. cs@keyinnovations.ca
Ordering Instructions
Can be viewed here.